CoastFire Support

Contact Us

If you're experiencing issues with CoastFire or have a complaint, we're here to listen and help. Please reach out to our support team at:

What to Include

To help us resolve your issue quickly, please include the following information in your message:

• Device Information: Your device model (e.g., iPhone 14, Samsung Galaxy S23) and operating system version
• App Version: The version of CoastFire you're using (found in the app settings)
• Issue Description: A detailed description of the problem you're experiencing
• Steps to Reproduce: If applicable, the steps that led to the issue
• Screenshots: Any relevant screenshots that might help illustrate the issue

Common Issues

Before reaching out, you might find answers to common questions:

• Calculation accuracy: CoastFire provides estimates based on the inputs you provide. Results may vary based on actual market performance and individual circumstances.
• Ads not loading: Check your internet connection and ensure you haven't purchased the ad-free version. If problems persist, please contact us.
• Purchase not restored: Make sure you're using the same Apple ID or Google account that was used for the original purchase, then try the "Restore Purchases" option.
• Data not syncing: CoastFire stores data locally on your device. To transfer data between devices, you'll need to manually recreate your scenarios.

Response Time

We aim to respond to all support requests within 48 hours during business days. During holidays or weekends, responses may take slightly longer. We appreciate your patience.

Complaints & Feedback

Your feedback helps us improve CoastFire. Whether you have a complaint, suggestion, or just want to share your experience, we value your input. All complaints are taken seriously and reviewed by our team.

Privacy

When you contact us, we may retain your email address and message content to provide support and improve our services. For more information about how we handle data, please review our Privacy Policy.